Chief Adminstrative Officer

Reporting to the CEO, the Chief Administrative Officer (CAO) is part of the firm’s executive leadership team responsible for developing strategies which ensure the Bank’s goals and objectives are met. Through effective leadership, collaboration and engagement, the CAO is responsible for overall direction and execution of the firm’s core operations that includes: retail branches, central/deposit operations, online/mobile banking, cash management and Bank Secrecy Act and Anti-Money Laundering (BSA/AML).

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Director of Digital Channels

The Director of Digital Channels will be responsible for the strategic direction of sales and marketing of treasury management products/services to existing and prospective clients while working directly with our relationship managers. This position will directly oversee, manage and provide leadership to digital channels team and indirectly manage the operations team as the following outline of objectives are met:

Key focus areas will be: analyzing profitability of new business opportunities and achieving fee income and solidifying customer retention efforts through superior customer service; developing and implementing a strategic roadmap for the Bank’s treasury and digital banking products/services for a seamless customer experience across all digital channels; implementing and maintaining treasury and digital banking services/products to ensure regulatory risk assessment and compliance; developing, enhancing and supporting the consumer mobile and online banking products and services to include payments and remote deposit capture; leading, participating and collaborating with CAO and executive management on various strategic technology projects emphasizing customer service, targeting customer needs and operational efficiencies while ensuring appropriate risk framework, governance and monitoring for listed operations to ensure full compliance with regulations and internal policies and procedures.  

Qualifications:

• Bachelor’s Degree; and preferably AAP Certified
• 5+ years of experience leading and motivating teams, including partnering across areas without direct supervisory lines
• 10+ years of banking with 5+ experience in the digital space/treasury management, and a focus on the building and development of products/services
• FiServ Zurcher Kantonalbank experience a plus
• Solid understanding of user experience design and design thinking
• A customer-centric mindset and passion for continually improving the end user experience
• Demonstrated ability to operate both strategically and tactically
• An ability to turn business strategy and analysis into user-friendly digital products
• Excellent organization skills and attention to detail

Proven ability to lead, build relationships, and work effectively in a highly cross-functional organization.